Refund policy

Thank you for shopping with ramblershoes. We want you to feel confident when placing an order with us. If your order does not meet your expectations, please review our return and refund policy below.

Return Eligibility

To be eligible for a return or exchange, your item must meet the following conditions:

• The item must be unworn, unused, unwashed, and not altered.
• The item must be returned in its original condition.
• The original shoe box, tags, packaging, and accessories must be included.
• The shoe box must be clean, undamaged, and suitable for resale.
• There must be no signs of wear, stains, odors, creases, scratches, or damage.
• Your return request must be submitted within 30 days of delivery.

Non-Returnable Items

We may not accept returns or exchanges in the following cases:

• Items that have been worn, used, washed, damaged, or altered.
• Items with missing tags, missing accessories, or damaged packaging.
• Items returned without prior approval from our support team.
• Items returned after the 30-day return window.
• Items that cannot be resold due to customer-caused damage or condition issues.

How to Request a Return or Exchange

To start a return or exchange request, please contact our customer support team first:

Email: service@ramblershoes.shop
WhatsApp: +1 (618) 886-8026

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The product name and size
• The reason for your return or exchange request
• Clear photos of the item and original shoe box, if needed

Return Shipping Cost

Customers are responsible for return shipping costs .

Exchanges

We accept exchange requests for eligible items within 30 days of delivery. Exchanges are subject to product and size availability.

If your requested size or style is unavailable, we may offer an alternative item, store credit, or a refund after the returned item has been inspected and approved.

Wrong Size Orders

Please check the size carefully before placing your order. If you ordered the wrong size, please contact us as soon as possible.

If your order has not been processed or shipped yet, we will do our best to help update the size. If the order has already shipped, you may request an exchange after delivery, subject to our return conditions and size availability.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and issue.

Once reviewed, we may offer a replacement, exchange, refund, or another solution depending on the situation.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If the returned item does not meet our return requirements, the refund may be refused. In that case, the item may be returned back to you, and additional shipping fees may apply.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please follow these steps:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us:

Email: service@ramblershoes.shop
WhatsApp: +1 (618) 886-8026

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not been processed or shipped yet, we will do our best to help cancel it. Once an order has been processed, packed, or shipped, cancellation may not be possible.

Limited Stock Notice

Many items on ramblershoes are part of limited drops, seasonal sales, or limited-size inventory.

Sizes and quantities may be limited. Once a size sells out, restock is not guaranteed. Exchanges are subject to current inventory availability.