Shipping policy

At ramblershoes, we are committed to delivering your order in a safe, reliable, and timely manner. Please review our shipping policy below to understand our processing time, delivery time, tracking updates, and shipping support.

Shipping Destinations

We currently ship to the available countries and regions shown at checkout. Shipping availability may vary depending on your location, product availability, and carrier service coverage.

If your address is not available at checkout, it may mean that shipping is not currently supported for your region.

Shipping Fee

Free standard shipping is currently available on all orders.

Any available shipping options, delivery estimates, or additional charges will be clearly displayed at checkout before payment.

Order Processing Time

Orders are usually processed within 3–5 business days after payment is confirmed.

Processing time may be slightly longer during high-volume periods, sale events, holidays, limited drops, or when additional order verification is required.

Business days do not include weekends or public holidays.

Estimated Delivery Time

After your order has been processed and shipped, most orders are delivered within 9–14 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, incorrect addresses, holidays, or other circumstances outside our control.

Tracking Information

Once your order has shipped, you will receive a tracking number by email. You can use this tracking number to check the latest delivery updates.

Please allow some time for the tracking information to update after the carrier receives the package. Tracking may not update immediately after the shipping confirmation email is sent.

Shipping Carriers

We work with reliable shipping carriers and delivery partners to ship orders safely. The carrier used for your order may vary depending on your location, order details, and shipping availability.

Once your package is handed over to the carrier, delivery progress is managed by the carrier. We will do our best to assist you if any shipping issue occurs.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your full name, street address, apartment or unit number, city, state, postal code, phone number, and email address before placing your order.

If an order is delayed, returned, lost, or delivered to the wrong location due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible:

Email: service@ramblershoes.shop
WhatsApp: +1 (618) 886-8026

If your order has not been processed or shipped yet, we will do our best to update the shipping address. Once an order has been processed, packed, or shipped, address changes may not be possible.

Delayed Packages

Shipping delays can occasionally happen due to carrier delays, weather, holidays, customs processing, incorrect addresses, high order volume, or other circumstances outside our control.

If your tracking number has not updated for an extended period, please contact us and we will help check the shipment status.

If a package is confirmed as lost by the carrier, we may offer a replacement, refund, or another solution depending on the situation.

Lost, Stolen, or Delivered Packages

If tracking shows that your package was delivered but you cannot find it, please first check around your delivery location, mailbox, front desk, parcel locker, neighbors, or building management.

If the package is still missing, please contact the carrier for delivery confirmation and then contact our support team for assistance.

ramblershoes is not responsible for packages that are lost or stolen after confirmed delivery, but we will do our best to help you investigate the issue.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country or region.

These fees are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery delays that are outside our control.

Limited Stock Notice

Many products on ramblershoes are part of limited drops, sale events, seasonal markdowns, or limited-size inventory.

During high-volume sale periods, processing and shipping may take slightly longer. Once a size sells out, restock is not guaranteed.